Shipping Delivery

Shipping Fee

oukitelindia.com offers free shipping with every item restricted to the border of India.

Processing Time

We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time checking/perfecting your items, particularly during the peak season around the end of the year.
Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will try to get you notified as soon as possible if that happens.
Please contact our customer service team if there is any question concerning the time to dispatch.

Logistics Courier

At oukitelindia.com, we will ship your order with Bluedart and Shiprocket in most cases. (We will choose the fastest express delivery according to your region)

Shipping Time
The delivery time will vary a lot from state to state. In short, the shipping time alone could be around 24-48 hours.

Delivery Time & Tracking

Time of transit varies depending on your shipping locations and which shipping method do you choose, details as following:

Shipping Method Estimated Time in transit our warehouse located in Bhubaneswar, Odisha to customer location is max 3-4 working days.

After an order is placed you will get a mail and a message with the link to track your shipment and the exact date of delivery
.You can track your order and detailed location for the shipment in relative online websites link as we offered. Due to different shipping company and shipping method, the online tracking info often updated within 1-3 warking days after we shipped out the goods.
For queries you can contact the customer support.

Change Your Shipping Address

You can change your shipping address after you place an order as long as the item has not shipped.  Typically, you can only do this the same day an order was placed because items are shipped as fast as possible.
If an item has already been processed for shipping, you will not be able to change the address.

To update your shipping address:

Log into your account. Hover your mouse over your order. Click the order history Click on Details and change your address.

Again, you will only be able to enter your updated shipping address here if your item has not shipped.

Check Your Order Status

As soon as the order ships, you will get an email with tracking information.

If it’s been more than the allotted shipping time for your order, feel free to reach out via the “Contact Us” page!
In some instances, the carrier’s tracking information may only be available in 1-2 warking days after the order is shipped.

Refused Shipments

If we are notified in advance that item(s) is going to be refused upon delivery for any reason by no fault of oukitelindia.com, the refused item(s) will be treated as unopened returned goods. A 25% restocking fee will be applied. Shipping charges are not refundable.

Backordered Shipment

Over 90% of our product offering is in stock. This means that once your order has been submitted and payment has been processed, your item(s) will typically ship within 72 hours. For items that are on current backorder status, you will receive an email after your order is placed with an Expected Ship Date for your backorder.

Please kindly note that the Expected Ship Date serves as a guideline only and Oukitel.com cannot be held responsible for early or delayed shipments. It is your responsibility to cancel your order as soon as possible if you do not want to wait for your product to ship. oukitelindia.com is not held responsible for any charges incurred for failing to cancel your order.

Stuck or Lost Package

Every once in a while, orders can get stuck or lost in transit.  If this happens, don’t worry, we’ll get you taken care of!  On the other hand, when tracking information hasn’t shown progress in several days, many people think their order is stuck or lost when it isn’t.
It’s important to understand that during the tracking process, orders can sometimes be in the same phase for up to a week without making any updates.  This doesn’t always mean the order is lost.  During the shipping process, orders are handed over to different processing and sorting centres.  When a package arrives at a new sorting facility, it can sometimes stay there for several days before moving to the next phase.

We recommend customers wait a week or so before checking with Customer Support.  Either way, we will be sure to work with you until your shipment is received, even if that means shipping it again!

Warranty Policy

We provide 12 Months warranty for purchases on oukitelindia.com. The warranty period is measured starting on the date the original consumer purchaser received the products.

How to claim your warranty?

Step 1

Claim your warranty by Contacting Oukitel India Customer Service Team on

Email: service@oukitel.co.in

Contact: + 18008890827 or Whatsapp .+91 9237398319 and Attach a short video to show the issues.

Step 2

If your item is eligible for Oukitel India Warranty Policy, we will arrange a pick up of the product from you.

Step 3

Oukitel India will proceed with replacement 7 working days* after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.

*Please note that delivery may be subject to changes due to unforeseen circumstances.

NOTE:

Exclusions and Limitations

This warranty does not apply:

· Non-quality related issues;

· Purchases without valid proof of purchase;

· Items that have been refunded;

· Items that have expired their warranty period;

· Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;

· Any defects or damages caused by exposure to excessive heat, liquids or other external causes;

· Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;

· Lost or stolen products;

· Free products.

Valid Proof of Purchase is mandatory.

Order number of purchases made through oukitelindia.com; Sales invoice that clearly shows the description of the product, its price and sales channel.