Returns & Exchanges

Exchange your old phone and get a new phone*

Refund Policies

At Oukitel India, we prioritize customer satisfaction and aim to provide a seamless shopping experience. While refunds are generally not available, we offer replacements in most cases. Please review the following points to understand our refund policy:

Refunds: We typically do not offer refunds on purchases. However, we understand that circumstances may arise where a replacement is not feasible. In such cases, please contact our customer service team to discuss your specific situation.

Product Availability: If the product you ordered is not available at the time of purchase, and it was mistakenly not marked as out of stock on our website, we will offer you the option of full refund.

Shipment Issues: If the product has been shipped but not delivered to you due to issues such as loss during transit or delivery failure, please contact our customer service team. We will investigate the matter and provide a suitable resolution, which may include a refund.

Processing Time: Once the refund request is approved, we will process it as quickly as possible which is around 24hr of a working day.

Amendments: We reserve the right to amend or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on our website, you agree to comply with the terms and conditions outlined in this refund policy.

If you have any questions or concerns regarding our refund policy, please contact our customer service team for assistance. We are here to ensure your satisfaction and address any issues you may encounter.

To know more please contact us:

Ph: +91-18008890827

Email: service@oukitel.co.in

 

*Terms and condition applied.